Appointments can be booked on our website, through the Ovatu You App, by email to katie@thebeautitioner.co.uk or by call/whats app on 01920 355065. Once your appointment has been made, you will receive an automatically generated email confirmation. You will also receive a system generated reminder by email, 48 hours prior to your appointment. I would be grateful if you could use the link within this email to confirm you will be attending your appointment. On your first visit to the salon, an additional 10mins will be added to your treatment time for completion/review of all necessary documentation. Please refer to my privacy policy for how this information is collected and stored.

Please arrive at your appointment time as I may be with another client prior to your appointment. If you arrive early, please feel free to to take a seat in reception.

The Beautitioner is based within the Watermill Wellness Centre in Thundridge, Ware. The treatment room is on the ground floor with only a very small step at the entrance to the centre. We are based within a gated property with ample free parking available for you to use directly outside the centre. On arrival, the gates to Watermill House should be open. If not, look for the 2 intercom panels next to the green door. Just press the buzzer on the left hand one. This will ring in the Wellness Centre and someone will come out and open the gate for you. There is a small waiting area within the centre should you arrive a little early for your appointment however this is shared with other therapists so please do not arrive too early.

As soon as you know you're going to be late for your appointment, please call or message to let me know. All appointments have been allocated the appropriate amount of time for your full enjoyment of the treatment. Whilst every effort will be made to accommodate unforeseen circumstances, late arrival may limit my ability to offer the fullest experience possible. I will endeavour to complete the treatment in the remaining time. The full treatment cost will remain chargeable. Should you arrive more than 15mins late for your treatment, I reserve the right to cancel your treatment in line with my cancellation policy.

Whilst I understand that sometimes things happen, as a courtesy, I kindly request that you give 48 hours notice of cancellation or appointment changes. This will allow me the opportunity to offer the appointment time to someone else. I regret that a 50% treatment charge will be incurred for all cancellations/appointment changes within 48 hours. I appreciate your understanding and respect of this policy. During the busier months of July/August/December I reserve the right to increase this to 100% of the treatment charge. No further appointments will be booked until this payment has been made. If you fail to show for an appointment, a 100% treatment charge will be incurred. 'No-Shows' are recorded on our booking system and repeated no-shows may result in request of a deposit at the time of booking any future appointments. This also applies to repeated last minute cancellations. If you know in advance that you will be unable to make your appointment, please get in touch and I will do my best to reschedule your appointment to a convenient time. I request 96 hours notice of cancellation on all block bookings. I regret that a 100% treatment charge will be incurred for all cancellations within 96 hours. Cancellations should be made online, via the Ovatu You app or by call/what’s app on 01920 355065. I reserve the right to cancel your appointment or transfer to a mutually suitable date/time if, as a result of circumstances beyond my control, I am unable to complete your treatment.

You certainly can! Click here and login and you can move or cancel your appointment. Whilst logged in, you can also update your information and marketing preferences.

A client consultation form must be completed prior to your first visit. It is your responsibility to disclose to me, prior to your first treatment and any subsequent treatment you receive, full details of any medical condition that you suffer from and/or any medication that you are taking that may effect/prevent the completion of your treatment(s). I do not accept any responsibility or liability resulting from any treatments that you receive where you have failed to fully disclose any such medical condition and/or medication. I reserve the right to refuse treatment if health issues or allergies are disclosed during the consultation that are listed as a contra-indication (where treatment is prevented or an amendment to the service required). A list of contra-indications and/or product ingredients can be provided upon request. Clients with health issues including high/low blood pressure, circulation problems, skin conditions, diabetes, have recently undergone an operation, are on medication, are pregnant, are undergoing treatment for cancer, are advised to check with their GP before booking a treatment. Those clients with serious illnesses may be asked to provide a letter from their GP prior to treatment. I reserve the right to consult with and to request prior authorisation from your GP, consultant, or other medical practitioner before carrying out any treatment. Client authorisation will be obtained prior to doing so.

To avoid the need to keep cash in the salon, I am now operating a cashless salon. I accept any credit or debit card that displays a Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay logo as well as NFC payments via Google and Apple Pay. If you’re unable to pay by card and need to pay cash, please let me know in advance so I can ensure I have change should you need it.

Whilst every effort is made to accurately describe each treatment, I reserve the right to change the nature of any treatments, course or package. Changes to treatments may be required in the event that the client suffers from a contra-indication and therefore elements of the treatment are not suitable.

Whilst I appreciate that we all need to take that important call from time to time, using your phone during your appointment can slow me down and/or affect the quality of my work. Ringing phones can also affect the relaxing environment I try to create for you. Please take the time to relax and switch off during your treatment. To ensure you get the most from your experience I recommend switching your phone off or to silent.

To ensure a relaxing environment for your treatment, I request that children under the age of 16 do not attend appointments unless they are the recipient of the treatment. All those under 16 must be accompanied by an adult whilst receiving treatments.

I love to hear feedback from client's. Reviews are really valuable in helping prospective clients understand more about the experience at The Beautitioner. If you'd like to leave a review, just click here. Thank you for taking the time to leave a review, I really appreciate it. If you are in any way dissatisfied with any aspect of your experience, please contact me to discuss your concerns. I will try my utmost to resolve any problems.

Products must be returned unused, unopened, with their seal intact and in the same condition as they were originally purchased. I will not accept, for exchange or refund, any item which has been used or is not in the exact condition in which it was purchased from us unless it is deemed to be faulty. This does not affect your statutory rights. I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me within 24 hours of your treatment to discuss your concerns. I will try my utmost to resolve any problems.

CND Shellac is designed to last 14 days and the aftercare advice should be adhered to, to achieve optimum results. Chips and breakages can occasionally happen. I am happy to offer a free nail repair within the first 3 days after your appointment and repairs after this time will be charged per nail (costs will vary depending on damage/work required to repair). Remember, your nails are jewels not tools!